Shipping policy
Carrier
All letters are mailed using the United States Postal Service (USPS) for stories and USPS or UPS for merchandise.
Mailing Rates
Shipping charges for stories are free for United States addresses. Shipping will apply to all merchandise and international orders and is calculated at checkout. You will have this information available to you before check out. Letters are mailed via USPS.
When are letters mailed?
The first letter will be mailed within five business days of our typical mailing dates. Subsequent letters are generally mailed on the second and fourth Wednesdays of every month with a few exceptions due to holidays and company events. Please review mailing dates and timelines.
International Shipping
Any country on the USPS current index of countries and localities may receive Letters by Lanternlight. You may access the list of countries here.
Duties, customs, and other local shipping fees are the responsibility of the purchaser.
Resending Letters
We rely on timely information provided by our guests to ensure the correct mailing addresses so that letters are deliverable to the intended person. Please provide an accurate and deliverable address when checking out, and promptly update your mailing address with us if it changes during the mailing period by sending an e-mail to hello@lanternlightletters.com.
Notifying the post office changes your mailing address with the post office but not with us. After a period of time, they will not forward your mail. If letters are missing due to not notifying us in a timely manner, we can resend one letter at no cost.
For prepaid customers, additional letters may be resent for $7/letter within the US and $9/letter internationally.
For monthly customers, you'll be charged monthly for the remaining duration until 12 payments are made. If additional letters need to be sent beyond those payments, they may be resent for $7/letter within the US and $9/letter internationally.
If a customer's error causes the letter to be damaged, lost, or thrown away, we will charge $7 per letter within the US and $9 per letter internationally to be resent.
If the letter is incorrect, damaged, missing pieces, or undeliverable based on an internal error from Letters by Lanternlight, we will resend the letter(s) at no cost to you.
Merchandise
Other products are typically mailed within 3-5 business days from the day of the order and will be shipped via USPS or UPS. Delivery times can be up to 2 weeks depending upon USPS and UPS volume.